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Frequently Asked Questions
Here are few questions and answers that may help you to configure your computer's audio properly.
Q. What do the colors of the holes on the back of my computer's mean (on my sound cards)?
A. The green one is your audio output. We usually plug speakers or headsets in it. The pink (or orange) is your audio input, which is used to plug a microphone in your computer. You may also have black, blue or other colored holes but you will not need them to use Via.
Q. There is no colored holes on the back of my computer. How can I choose the right plug for my devices?
A. For soundcards that don't use colored holes, you will find a little symbol aside of every hole indicating which device it stands for.
Q. If I plugged my microphone correctly in my computer and it still does not work in the setup wizard, what can I do to solve the problem?
A. The first thing to do if the microphone is correctly connected is to check if the mute button on your microphone's cable is activated. If not (or if you don't have one), verify that you have the right device selected in Windows (for Windows: Start Menu -> Control Panel -> Device and Sounds -> Audio tab). In the "Audio recording" section, select your sound device in the combo box to use it by default. To adjust the volume level and select the right input device, click on the "Volume" button of the same section. The "Select" check must be checked in the "Microphone" column.
Q. I am using a headset but I am hearing the sound from my speakers. What should I do?
A. On most computers only one audio output is available. So, if your speakers are making sound, disconnect your speakers from your soundcard and plug your headset instead.
Q. I am using a headset which has only a rectangular connector. How can I configure it?
A. This type of headset uses a technology that allows you to connect many devices (printer, mouse, keyboard, etc.) and is called USB (for Universal Serial Bus). On PCs since Windows 98, it is possible to use this technology. The device configures itself as soon as it is plugged. The USB headset creates a virtual soundcard on your system and, in Windows, it becomes the default sound device.
Q. I am using a USB (Universal Serial Bus) headset but I still hear the sound from my speakers. What should I do?
A. Disconnecting the USB connector and reconnecting it in another port (plug) may be an efficient solution to solve configuration problems. During reconnection, the computer reconfigures the headset automatically. If you still have difficulties, try to restart your computer to increase efficiency.
Q. The volume of my headset is too low. How can I raise it?
A. Three controls are available to modify your microphone's volume. First, you may have a volume control on your headset's cable. If not, use the volume control of your system (for Windows: Start Menu -> Programs -> Accessories -> Entertainment -> Volume control). Finally, in Via, go to the "Preferences" menu and click on "Select microphone". There is also a volume control attached with the microphone button.
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